Shipping policy

Thank you for choosing APRÈS GLO.

We are committed to delivering every order safely, efficiently, and with the highest standards of care. Our fulfillment network is designed to provide the fastest possible delivery based on your shipping destination.

NORTH AMERICA SHIPPING

All North American orders are fulfilled and shipped from our Miami, Florida fulfillment location.

Countries Served

• United States
• Canada
• Mexico

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high demand, product launches, or promotional events, processing times may be extended. If significant delays occur, we will notify customers via email.

Estimated Delivery Times

United States:
3–7 Business Days

Canada:
5–10 Business Days

Mexico:
5–10 Business Days

Tracking Information

Once your order has been shipped, a shipping confirmation email containing your tracking information will be sent automatically.

Please allow up to 24 hours for tracking updates to become available.

EUROPE SHIPPING

All European orders are fulfilled and shipped directly from our Spain fulfillment location.

This allows us to provide faster delivery throughout Europe while minimizing transit delays.

Countries Served

• Spain
• Portugal
• France
• Germany
• Italy
• Netherlands
• Belgium
• Austria
• Ireland

Additional European destinations may be available at checkout.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high demand, processing times may be extended.

Estimated Delivery Times

Spain:
2–5 Business Days

Portugal:
3–7 Business Days

France:
3–7 Business Days

Germany:
3–7 Business Days

Italy:
4–8 Business Days

Netherlands:
3–7 Business Days

Belgium:
3–7 Business Days

Other European destinations:
5–10 Business Days

Tracking Information

Tracking information will be emailed once your shipment has been dispatched.

Customs, Duties & Taxes

International customers are responsible for any duties, VAT, customs fees, taxes, or import charges required by their local jurisdiction.

APRÈS GLO is not responsible for customs delays or fees imposed by local authorities.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, incomplete, or appears lost during transit, please contact our support team within 48 hours of delivery or the latest carrier tracking update.

Please include:

• Order Number

• Description of the issue

• Clear photographs of the package and product(s), if applicable

After review, approved claims may qualify for a replacement shipment or store credit.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

APRÈS GLO is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect addresses submitted during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

Order Processing

Processing times and shipping estimates are provided as guidelines only.

Delivery times may be affected by carrier delays, weather, customs inspections, holidays, or other circumstances beyond APRÈS GLO’s control.

Order Refusal

APRÈS GLO reserves the right to refuse, cancel, or limit any order at its sole discretion, including orders suspected of fraud, misuse, pricing errors, inventory discrepancies, or violations of our Terms of Service.